The e-commerce website is currently open for purchases and deliveries exclusively within Italy. However, you can register, and you will receive a notification as soon as the shipping channels for your country become available.

Placing an order is very easy! Just follow these 3 simple steps:

1. Create an account or proceed as a guest.

2. Select your preferred shipping method.

3. Choose your payment method.

Typically, orders are processed within 1-2 business days. If more time is needed, we will keep you informed and remain available for updates on your order status. For further details, please check our Shipping and Returns section.

You can track your order by accessing the My Orders section after logging into your account. If you completed your purchase as a guest, you will receive an email with tracking information to monitor your shipment.

Yes, you can cancel an order as long as it has not been handed over to the courier. Please contact us immediately to let us know. Once canceled, the amount will be refunded using the same payment method you used for the purchase.

You can check your order status anytime by logging into your account and visiting the "My Orders" section. If you haven’t registered on the Tessitura Toscana Telerie website, you can directly access the "Track Your Order/Return" section in the footer. In this case, you will need to enter your order number and the last name used during purchase. In this section, you can verify and monitor your order through the "Track Order" option. Please note that during sales or promotional periods, delivery times may be longer due to the high volume of orders. For more details, consult our Shipping Policy.

Shipping costs vary depending on the items, destination, and selected shipping method. Add items to your cart and enter the destination address to calculate the shipping cost. For orders over €70, shipping within Italy is free.

With the automatic return system, you can request and obtain approval for your return independently via a dedicated page and a simple guided procedure. Initially, you’ll find a form with just two fields where you need to enter your email and order number.

After entering these details, you will see if the purchased items are eligible for return, and you can select which items to return within 14 days from the online purchase date.

You can confirm or modify the address where the courier should pick up the package, provide a phone number, and indicate the number and weight of the parcels (including any notes for the courier).

Finally, you will see a summary of your previous selections. Simply click “Confirm Return” to generate the new shipment. You will automatically receive a confirmation email with a PDF label attached, ready to be printed and affixed to the package. Click here for easy returns.

Once your return has been received and verified by our team, the refund will be processed within 5-10 business days. Processing times may vary depending on your payment provider's procedures. You will receive an email confirmation as soon as the refund has been issued.

On our e-commerce site, we accept several payment methods to ensure maximum convenience and security:

Credit and debit cards: Visa, MasterCard, American Express.

Other methods: Scalapay, PayPal, Apple Pay, Amazon Pay, Google Pay.

Yes, prepaid cards with the Visa or MasterCard logo are accepted.

We have implemented the highest security standards, such as SSL encryption and the PCI-DSS protocol, to protect every transaction. Additionally, PayPal offers an extra layer of security.

Currently, we do not offer cash on delivery or bank transfer as payment options. Orders must be completed using the available payment methods.

Yes, it is possible to split payments. At the moment, we offer the option to divide payments through Scalapay and PayPal on our e-commerce site.

If your payment was declined, it could be for various reasons:

Insufficient funds on the card.

Expired card or incorrect information.

Bank security restrictions (in this case, contact your bank).

Before completing the payment on the checkout page, you can request an invoice by checking the “Send me the invoice” box. You will then need to register on the site and provide the necessary information. After the order confirmation email, you will receive a second email with the issued invoice.

No, it's not necessary, but by signing up, you'll enjoy the benefits reserved for our users. Registering is important to easily manage your purchases, including billing. Sign up now.

To recover your password or username, go to the login page and follow the instructions to reset them. If you encounter any issues, feel free to contact us for assistance through the Contact form, selecting the “Info and Purchase” option.

The material composition and related disposal instructions for the packaging can be found in one of the following ways: on the packaging itself, by visiting the link provided on the pack, or through this link.

Currently, we do not offer be-spoke, cutting and sewing services.

Choosing the right tablecloth is not just a matter of aesthetics, but also practicality. The size of the tablecloth should fit the table, providing a graceful drop that enhances the elegance of your dining room. Click here to explore tablecloth sizes for rectangular, square, and round tables, and learn how to choose runners for a stylish touch.

Choosing the right size for both sheets and duvet covers is very simple. Click here for an informed choice for your rest.

Washing linen or cotton items is very simple. By following a few rules, you'll ensure the colors of the decorations remain intact and improve the softness and shine of the fabric with every wash. Click here to consult the fabric care guide.